How to order:
Online- Fast, Secure and 100% Guaranteed- available 24 hours a day, 7 days a week: Ordering online with Unwind.com is safe, easy and your satisfaction is 100% guaranteed. Once you have decided upon a product or products, simply click on the "Add to Cart" or "Add to shopping bag" button to place the item in your cart and continue shopping. When you are through shopping, click the "Cart" icon at the top of the page, fill out the billing and shipping information and then submit your order. If you have ordered with Unwind.com before, simply enter your Login and Password information to avoid retyping your billing & shipping information. If this information has changed, please update your account and shipping information to insure fast, accurate delivery.
Call Toll Free 1-888-486-9463 (or 1-601-932-5111 for International Customers)- Monday- Friday 8:00- 5:30 PM. Saturday 10:00- 5:00 PM (if you miss us, we will promptly return your call upon return- guaranteed). Feel free to email product questions or inquiries to "customerservice at unwind.com"
May we assist you before or during the ordering process? Chat with a specialist via our friendly, secure online support (click the yellow chat button at the top of most pages).
Prefer to finance your order with us? Fill out our quick application and you'll be sitting comfortably before you know it!
Fax to 888-486-9484 (24 hours a day, 7 days a week). Please include phone number, fax number and email address on all faxes so that we can confirm receipt of your order. Please remember to add the appropriate shipping and handling charges (if applicable). Want to help us to hold down costs and save you money? Email product questions or inquiries to "customerservice at unwind.com" (see below)
Mail: To place your order by mail, include your completed order form with product item numbers, styles (if applicable) and quantities. Also include a credit card number, personal check or money order payable to: Unwind.com for the total amount of charges including shipping and handling and sales tax if applicable.
The Unwind Company
Attn: Customer Service
3911 Hwy 80 East
Jackson, MS 39208
Is Your Order Intended as a Gift? For the most festive presentation, choose our Special Gift Wrap Service. At checkout, you will have the option to fill out a gift message that will be printed on a gift card and included on the wrapped gift.
For orders that don't include our Gift Wrap Service:
We always want to make your gift-giving as simple and rewarding (not to mention economical) as possible. For this reason, all orders that have separate "Bill to" and "Ship to" names and addresses will be considered "Gift Orders." We will not include our standard printed Sales Receipt that is included with standard orders. The recipient will receive the order with an insert entitled "A Special Gift From" with the senders name and address following.
From November 20th through December 23rd, we will also include stickers on the outside of the package which instruct the recipient to please not open it until Christmas.
You will however, receive both private receipt and shipping confirmation emails as normal. We hope this will insure that your relaxing gifts are received as such- without the recipient being concerned about the dollars associated with your gift.
If you have specific packaging questions please email Customer Service before placing your order.