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Customer Service

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How to order:
Online- Fast, Secure and 100% Guaranteed- available 24 hours a day, 7 days a week: Ordering online with Unwind.com is safe, easy and your satisfaction is 100% guaranteed. Once you have decided upon a product or products, simply click on the "Add to Cart" or "Add to shopping bag" button to place the item in your cart and continue shopping. When you are through shopping, click the "Cart" icon at the top of the page, fill out the billing and shipping information and then submit your order. If you have ordered with Unwind.com before, simply enter your Login and Password information to avoid retyping your billing & shipping information. If this information has changed, please update your account and shipping information to insure fast, accurate delivery.

Call Toll Free 1-888-486-9463 (or 1-601-932-5111 for International Customers)- Monday- Friday 8:00- 5:30 PM. Saturday 10:00- 5:00 PM (if you miss us, we will promptly return your call upon return- guaranteed). Feel free to email product questions or inquiries to "customerservice at unwind.com"

May we assist you before or during the ordering process? Chat with a specialist via our friendly, secure online support:

Live Help

Fax to 769-257-5531 (24 hours a day, 7 days a week). Please include phone number, fax number and email address on all faxes so that we can confirm receipt of your order. Please remember to add the appropriate shipping and handling charges (if applicable). Want to help us to hold down costs and save you money? Email product questions or inquiries to "customerservice at unwind.com" (see below)

Mail: To place your order by mail, include your completed order form with product item numbers, styles (if applicable) and quantities. Also include a credit card number, personal check or money order payable to: Unwind.com for the total amount of charges including shipping and handling and sales tax if applicable.

Mail to:
The Unwind Company
Attn: Customer Service
3911 Hwy 80 East
Jackson, MS 39208


Is Your Order Intended as a Gift? For the most festive presentation, choose our Special Gift Wrap Service. At checkout, you will have the option to fill out a gift message that will be printed on a gift card and included on the wrapped gift.

For orders that don't include our Gift Wrap Service:
We always want to make your gift-giving as simple and rewarding (not to mention economical) as possible. For this reason, all orders that have separate "Bill to" and "Ship to" names and addresses will be considered "Gift Orders." We will not include our standard printed Sales Receipt that is included with standard orders. The recipient will receive the order with an insert entitled "A Special Gift From" with the senders name and address following.

From November 20th through December 23rd, we will also include stickers on the outside of the package which instruct the recipient to please not open it until Christmas.

You will however, receive both private receipt and shipping confirmation emails as normal. We hope this will insure that your relaxing gifts are received as such- without the recipient being concerned about the dollars associated with your gift.

If you have specific packaging questions please email Customer Service before placing your order.


The Unwind Company-Unwind.com Satisfaction Guarantee & Return Policy:
 Your complete satisfaction is very important to us! Our return policy is very simple. We are so confident in our products that if you are not satisfied, for any reason, with any product you bought from The Unwind.com Store within 30 days from when it was shipped, you may return it, in its original "as-new" condition and original packaging, for a Full Refund (less shipping charges- please see below)*

*Please note that customers that receive FREE SHIPPING will have the actual cost of shipping deducted on refunds for returns of non-defective items. If the items are determined to be "damaged or defective" by either Unwind.com or its representatives or the associated manufacturer, at our discretion, we will either repair, exchange or replace the item at no cost to you.

The following products cannot be returned for refund due to personal hygiene issues and to protect the safety of our customers and the quality of our products: Massage Recliners, Special Order Ekornes or Stressless furniture (custom-built to your specifications in Norway), Head & Neck Massagers, Pillows, Massage Oils & Personal Care Products (e.g. Burt's Bees) CD's & DVD's. If an item you received is damaged during shipping, please contact our office at 1-888-4-UNWIND or email: Customer Service immediately so that we can assist you.

The following products will incur a restocking fee and additional handling charges upon return: All Furniture, Recliners and Mattresses- 15% Restocking Fee + Freight Charges (both ways). All returns will be inspected upon arrival.

We will process your return as quickly as possible- typically within a few days from when we receive the returned package.

Please include the packing slip with your return (if you don't have it handy, simply drop an email message to: Customer Service) and please let us know why you are returning the merchandise. This helps us when we're working with manufacturers, to make product enhancements and improvements that are truly "customer-driven."

Please send returns to the following address:

The Unwind Company
Attn: Customer Returns
3911 Hwy 80 East
Pearl, MS 39208
USA

Email product questions or inquiries to customerservice at unwind.com This method of support helps us to hold down our costs and allows us to offer the most competitive pricing available. It's our preferred support method and we work diligently to respond to all inquiries as quickly as possible.

Sales Tax: Mississippi residents must include appropriate sales tax (this is calculated automatically during your online order).

 

Our Privacy Pledge

The Unwind Company and Unwind.com is committed to protecting our customer's privacy. We believe in providing an environment for our customers to have a sense of security in dealing with us. The information that you provide in processing your orders, inquires, and submissions is held in the highest regard on our safe servers. Should you have any issues, concerns, or comments please feel free to let us know.

Is the information used for any other purpose? 
We require only personal information that is needed for safe processing of the customer's online order and for contacting you about your transactions. It is used exclusively for that purpose.

Will your information be given to any other party?
Your personal information is not "shared with" or "sold to" any other party.

What about e-mail?
Unwind.com does not send unsolicited e-mail.

Security

How do we protect your information?
Unwind.com stays on the leading edge of today's technology when it comes to protecting your personal information. We employ powerful 128-256 bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required. For your protection, Unwind.com is certified by Thawte. Access to the customer's personal information is restricted within our company to provide maximum security.

Who can see the customer's personal and account information?
Only authorized personnel of the staff of Unwind.com can see the customer's personal information. Only authorized sales, customer service and accounting personnel have access to the customer's personal and account information.


 

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