The Unwind Company-Unwind.com Satisfaction Guarantee & Return Policy: Your complete satisfaction is very important to us! Our return policy is very simple. We are so confident in our products that if you are not satisfied, for any reason, with any product you bought from The Unwind.com Store within 30 days from when it was shipped, you may return it, in its original "as-new" condition and original packaging, for a Full Refund (less shipping charges- please see below)*
*Please note that customers that receive FREE SHIPPING will have the actual cost of shipping deducted on refunds for returns of non-defective items. If the items are determined to be "damaged or defective" by either Unwind.com or its representatives or the associated manufacturer, at our discretion, we will either repair, exchange or replace the item at no cost to you.
The following products cannot be returned for refund due to personal hygiene issues and to protect the safety of our customers and the quality of our products: Massage Recliners, Special Order Ekornes or Stressless furniture (custom-built to your specifications in Norway), Head & Neck Massagers, Pillows, Massage Oils & Personal Care Products (e.g. Burt's Bees) CD's & DVD's. If an item you received is damaged during shipping, please contact our office at 1-888-4-UNWIND or email: Customer Service immediately so that we can assist you.
The following products will incur a restocking fee and additional handling charges upon return: All Furniture, Recliners and Mattresses- 15% Restocking Fee + Freight Charges (both ways). All returns will be inspected upon arrival.
We will process your return as quickly as possible- typically within a few days from when we receive the returned package.
Please include the packing slip with your return (if you don't have it handy, simply drop an email message to: Customer Service) and please let us know why you are returning the merchandise. This helps us when we're working with manufacturers, to make product enhancements and improvements that are truly "customer-driven."
Please send returns to the following address:
The Unwind Company
Attn: Customer Returns
3911 Hwy 80 East
Pearl, MS 39208
Email product questions or inquiries to customerservice at unwind.com This method of support helps us to hold down our costs and allows us to offer the most competitive pricing available. It's our preferred support method and we work diligently to respond to all inquiries as quickly as possible.
Sales Tax: Mississippi residents must include appropriate sales tax (this is calculated automatically during your online order).